Refund policy

Trees or Wreaths purchased on site at the Scout Tree Lot and not delivered are purchased “as is” and are not subject to return or exchange.

Online Cancellation / Rescheduling Policy: 
Online order cancellations or requests to reschedule must take place prior to the start of your delivery window by logging on and following the link in your purchase receipt / delivery confirmation email.  Any cancellations made after your delivery window has started will result in the $35 delivery cost not being refunded.

Tree or Wreath Exchange for Delivered Trees or Wreaths: 
At the Scout Tree Lot delivering you the perfect tree to celebrate the Christmas season is important to us. With our Love Your Tree Guarantee, if there is something wrong with your tree our volunteers will make every effort to replace the tree or wreath. Tree and wreath exchanges will not be considered after the customer has had it for seven (7) days; and no exchanges will be made after December 18, 2025.  Below is a list of tree issues that may qualify for a swap upon review by the Piedmont Scout Tree Lot team:

I ordered a tree that is too large / too small: If your tree is delivered and you find that you have ordered a tree that is too large or too small, please email us at bsa42trees@gmail.com. Our team will arrange a day / time frame for an exchange to replace the tree previously delivered for a tree that better fits your size needs. Please note that you will be charged a re-delivery fee of $40.  Additionally, if you have upgraded to a larger size tree, you will also be charged for the difference in price between the original tree and the new, larger tree.

I’m not happy with the shape of my tree: It takes a minimum of 24 hours after delivery for the tree’s branches to settle after having been tied during transport.  After 24 hours, if you are still unhappy with the shape of the tree, please take photos and email to bsa42trees@gmail.com. Our team will review, and if warranted, will schedule a tree exchange.  Please do not contact us for an exchange until after the 24 hour window has passed, as no action will be taken until we have given the tree ample time to acclimate.

My tree is not drinking water / very dry: When the trees go from being outside in the cold winter air to heated homes it is often a shock to their system. If your tree does not begin drinking immediately, don’t panic.  Oftentimes, it takes 24-48 hours for them to adjust to their new environment before they begin to drink.  Please refer to these Tree Care tips (link to tree care page) for some methods to help the tree to acclimate.  After 48 hours, if you are still concerned that your tree is not drinking, please take photos and email to bsa42trees@gmail.com. Our team will review, and if warranted, will schedule a tree exchange. Please do not contact us for an exchange unless at least 48 hours have passed without the tree drinking any water.  No action will be taken until we have given the tree ample time to acclimate.

My tree or wreath is not the one I ordered: Please inspect your tree or wreath upon delivery. If you find that the wrong item was delivered to you please immediately contact bsa42trees@gmail.com so we can evaluate the issue and make it right. This provision is meant for exchanging only those trees or wreaths of the wrong size or type that were delivered.

You can always contact us for any exchange question at bsa42trees@gmail.com.