FAQ's

Support

Please send an email with any questions and comments to admin@scouttreelot.org

 

Select a tree

  1. From the menu near the top of the website, click “Trees”
  2. If you don’t know what type of tree to choose, click “All Trees”
  3. You see all the different tree types with photos, Silver Tips, Noble Firs, and Douglas Firs
  4. If you’re selecting a tree and you don’t need a stand, pick the type you like and click on the appropriate size, update the quantity, and click on “Add to Cart”
  5. You’ll be able to go to the shopping cart by clicking “View my cart (1)”, or click on “Continue Shopping”
  6. The number next to “View my car” lets you know how many items are currently in your shopping cart
  7. If want a tree with a stand, go back up to the menu and select the type of tree you want with a stand, e.g. “Silver Tips with stand”, “Noble Firs with stand”, “Douglas First with stand
  8. When you click on one of the “(tree) with a stand” menu items, you’ll see only that type of tree with matched with the correct size stand for that size tree
  9. Click on Add bundle to cart to add both the correct tree and the correct size stand to your cart
  10. The button changes its label to Added successfully and takes you to the shopping cart
  11. In the shopping cart, you can always click on the link “Continue shopping” near the upper right

 

Check out from the shopping cart

  1. Once in the shopping cart, you can always click on the link “Continue shopping” near the upper right
  2. If you’re done shopping and you’re ready to pay for your order, review your list of items:
  • make any adjustments to the quantities for each item by clicking the “plus”(+) or “minus”(-) links on either side of the current quantity
  • to delete an item from the cart, click on the garbage can icon to the right of the “plus”(+) sign

Once you’re done adjusting quantities and removing unwanted items from the cart, scroll down in the cart to the area below the last item in the list

  1. On the right side you’ll see the adjusted subtotal of items, which doesn’t include taxes or delivery charges, if applicable. Pickup from the Scout Tree Lot incurs no additional shopping/delivery charges.
  2. On the left side you’ll see “Order special instructions” with a box for you to add any comments or instructions which will be kept with your order and be visible to the staff preparing your order
  3. Some examples of notes could be: “Please put a fresh cut on my tree”, or “Please cut the 20 feet of garland into 1 section of 8, 1 section of 7, and 1 section of 5”
  4. Select a method of delivery, either Tree Lot pickup or Local Delivery. Since the pickup option is the default there is no need to click the Tree Lot pickup In order to get your order delivered, click on the Local Delivery button. The $35 fee will be added to the final total.
  5. With both delivery choices you’ll see a box which has the words “Choose a date and time”
  6. Either place your cursor in the box, or click the calendar icon next to it, to bring up the calendar
  7. On the calendar, pick a date for your delivery/pickup, and then pick a delivery window for your order
  8. Once you’ve selected both a date and time window, your choices will display in the box, e.g. “Sat. November 27, 2021 at 9:40 AM”
  9. The Check out button is disabled until the date and time populate the box
  10. With a date and time selected, click Check out to be taken to the “Contact information” page
  11. An email address is required. This email is used to notify you of order confirmation
  12. If you selected, “Tree Lot pickup”, the address of the Piedmont Scout Tree Lot will be displayed, and there is no additional information needed. An optional phone number can be added near the bottom.
  13. A summary of the order is displayed on the right side of the screen
  14. If you choose “Local delivery”, the “Contact information” page will require and email address and a delivery address. The phone is optional
  15. Click on Continue to delivery methods
  16. The next page will display the contact email, the delivery / pickup address
  17. If it’s a pickup order, you’ll see
  • “Tree lot pickup Free”
  • “Local Delivery    $35.00”
  1. Click Continue to payment button
  2. Finally on this page you’ll see contact information, you’ll have the option to add a tip, then you’ll fill out your credit card/debit card information
  • Card number
  • Name on card
  • Expiration date
  • 3 – digit security code ( the CVV number on the back of the card)
  1. If the billing address is the same as the delivery address, leave the choice “Same as delivery address” and click
  2. If the billing address is different from the delivery address, click the “Use a different billing address” option and fill out the billing address with the correct information
  3. When the billing address is complete, click Pay now

 

Order confirmation email

If you don’t see your order confirmation email within 5 minutes, check you spam folder for the email

 

Make a donation to Friends of Scouting (FOS)

  1. After placing all the items for purchase into the shopping cart, you will finally click on the button View my cart
  2. On the “Your cart” page, you should see all the items you’ve placed into the cart for purchase
  3. Scroll down to the bottom of the list to see a box on the left side titled “Special instructions” where you can include instructions for the delivery team and the pickup team when preparing your order
  4. To the right of the special instructions box you’ll see an Icon with a title “Friends of Scouting (FOS) Donations”
  5. Below the title you’ll see a charitable donations image, and below that image you’ll see a box with “$10” showing
  6. When you pull down the down arrow to the right of the $10, you should see 4 options: $10, $100, $500, Other
  7. If you’d like to donate a multiple of $10, $100, or $500, select the appropriate choice
  8. Click Add Donation in $$
  9. A Friends of Scouting (FOS) donation item will be added to your cart
  10. To the right of your donation item, you can adjust the quantity to finalize your donation
  11. For example, to make a $30 donation, select the $10 option, click the Add Donation in $$ button, next to the right of the Friends of Scouting (FOS) donation item, under the “Quantity” column, click the “+” next to the “1” two times, the “1” will change to “3” and the total for that item will change to “$30.00” under the “Total” column
  12. You can always click on the trash can next to the “+” to remove the donation item to start over
  13. If the options $10, $100, $500 don’t work for the amount you want to donate, click the “Other” option below the $500 option in the pull down
  14. A new box will appear below the “Other” option. Fill in the amount you want to donate in the box
  15. Click Add Donation in $$
  16. A Friends of Scouting (FOS) donation item will be added to your cart showing a quantity of “1” and the amount typed into the box before clicking Add Donation in $$
  17. Once your donation item is correct and all the items with their quantities are correct, you should be able to scroll down to see your new subtotal
  18. Now you’re ready to select either “Tree lot pickup” or “Local delivery” by clicking on the appropriate button
  19. Select an available date and time by clicking on the calendar icon or just selecting the box which has the words “Choose a date and time”
  20. Click Checkout
  21. The Checkout process is described above under “Checking out from the shopping cart” above